Welcome to Masakali we specialise in skillfully handcrafted textiles, apparel, decor, footwear and more. These Terms and Conditions outline the rules and regulations for using our website and purchasing products from our store. By accessing or using our website, you agree to comply with these terms and conditions. Please read them carefully.
1. General Information:
1.1. Our website offers a selection of traditional handcrafted products for sale.
2. Product Information:
2.1. We strive to provide accurate and up-to-date product descriptions and images. However, please note that colors, sizes, and other details may vary slightly due to the handmade nature of our products.
2.2. The prices displayed on our website are in the currency specified and exclude shipping fees.
3. Ordering and Payment:
3.1. By placing an order, you make an offer to purchase the selected products based on these terms and conditions.
3.2. We accept online payments through various secure payment gateways. You must provide accurate billing information, including your full name, billing address, and valid payment details.
3.3. Upon receiving your order, we will send you an order confirmation via email.
4. Shipping and Delivery:
4.1. We will make every effort to ensure prompt processing and shipment of your order. However, please allow for possible delays due to unforeseen circumstances.
4.2. The shipping cost and estimated delivery time will be provided during the checkout process. Please note that these estimates are not guaranteed and may vary depending on the location.
4.3. You are responsible for providing accurate shipping information. Any additional charges incurred due to incorrect or incomplete address details will be your responsibility.
4.4. Upon delivery, please inspect the package for any visible signs of damage. If the products are damaged during transit, please notify us immediately and provide photographic evidence. We will assist you in resolving the issue.
5. Returns and Refunds:
5.1. We strive for customer satisfaction. If you are not satisfied with your purchase, please contact us on masakali.care@gmail.com or on our Instagram @masakali.india.
5.2. We have a no return policy, and only provide return on special conditions, please go through our Refund Policy for more information.
5.3. You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.
5.4. Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange request.
5.5. Refunds will be processed using the original payment method. Please note that shipping fees are non-refundable.
